This Privacy Statement explains how Ikengastore.com and Affiliates process collected data via the ikengastore.com platforms, which include the ikengastore.com website and other products and services both online and in the physical store.
We respect the privacy of our customers; as such, this privacy notice stands to clarify to you (our customers); how your shared information while using our products and services is handled.
We appreciate that you use our service, which indicates trust in our system; as such, we take extra responsibility to protect your privacy and also assure you in confidence about the safety of your information.
The Need for Customer Information and the type of information we request.
We Request Personal Information of Customers.
We request customers’ personal information as we need those to process transactional features like buying, selling and delivery of our products and services.
Types of Customer Personal information we request.
We collect these classes of customer information that may help facilitate transactional processes.
You may be asked to register the following information with us, Name, phone number, home or office address, email address etc. this registration helps us to understand customers easily, render service or deliver products to our customers as such, registering for a platform account maybe require at some stage in the business circle.
Sellers would be required to make available some identity information, tax history and other information about your business, such as incorporation verification, business category and other vital business license appropriate for the venture criteria.
Sellers are also required to give detailed information on the products and services that they wish to sell in Ikenga Store.
Buyers are also requested to provide information about the goods or services that they wish to purchase or have purchased; this is very important as some services would need confirmation by the buyers, at which stage the buyer is requested to provide some information about the condition of goods or services received; this is to ascertain that both buyers and seller interest are protected.
Transactional Request
We also request transaction information like bank account details, credit/debit card details other billing and delivery information; this is for both sending and receiving payments. Such payment details include expiry dates of debit and credit cards with associated security codes; also tracking information of money orders and cheques may be requested to enable us to process financial transactions accordingly.
Granting access to Personal Information
We may make your personal information available to the following classes of scenarios.
Other Ikengastore.com users
We make customer information available to other Ikenga Store users where it becomes necessary that your information would be needed to process transactional processes made between you and such users.
Other partners of Ikengastore.com
To enable us to serve you better through the ikengastore.com platform and affiliated third-party programs, we may make your information available to such a third-party company in line with the provisions of this privacy policy or in a notice to you; the sharing of your information with third parties is in regards to serving you better or processing transactions or other features.
The classification of such Partners, affiliates and service providers
The Ikengastore.com groups, partners and affiliate or affiliate programs or service providers that develop and installs working programs and service like software, communication and service tools utilized for stated objectives and with regards to the privacy policy.
Demography and individual sensitive organizations like advertising companies such as Facebook, Google, Twitter, and Instagram
In a bid to better understand advertising criteria like user behavior and other analytics which helps them fashion suitable advertisements leveraging on their understanding of consumers, we may make your information available to them.
These platforms filter different data sources collected from different platforms, including ikengastore.com, their portals and other places, to tailor reliable marketing focusing on individual behavior and preferences; such data helps them to understand individual interests and after that conduct advert targeting; this helps in deciding what content you may see while using our platform.
These third parties have their privacy policy and are not governed by the privacy policy of this platform.
Payment processing platforms
We also utilize the services of third-party payment process platforms such as banks and other financial transaction systems, software and tools. Several times the individual recipient’s details may be required to facilitate such transactions; we, therefore, provide details that may enable such institutions and systems to process such transactions. Such financial institutions and systems are governed by their separate privacy policy.
Risk Assessment systems and institutions
Some buyers may be subjected to risk assessments; this helps us to ascertain such individual’s creditworthiness and make decisions afterward on what such individual may be able to purchase, especially on credit; it also helps us ascertain if a customer is qualified to make some withdrawals, credit risk assessment may warrant us providing some individual data to such assessment institutions and systems.
Courier Services Partners
We make your data available to delivery services in a bid to deliver your products to you, or in the case of sellers, we make your information available to warehousing services for the storage of your goods before purchase and during delivery.
Customs Clearance
For the sake of custom clearance, your information is provided to custom agents when required for the processing or clearing of your products.
Customer Assistance
We utilize the service of customer assistance service providers both within the ikengastore.com platform and third-party providers of such service and care; we make your information available to both our customer care and service department and third party to provide the best customer assistance as regards purchased products, buying and selling processes and inquiries.
Storage and Cloud Computing System
To store and safeguard information provided to us by you, we usually deploy the service of cloud computing and other data storage companies; this creates both primary and backup storage for our data which includes customer information.
Third-party Review and rating services
We may make your data available to ratings and review companies should you choose to participate in ratings or reviews of the Ikenga Store platform and other products and services.
Legal authorities and law enforcement agencies
If required under appropriate circumstances, we provide your information to our legal team, insurers, government agencies and other scenarios where we deem it fit to comply with laws and applicable regulations or authority.
This applies to your vital protection or the protection of other individuals or per the defense of the law; to defend the legality of our corporation and other interests in such regards, we may transfer your information in accordance with applicable law and authority.
In the case of a merger or buy-out.
In the case that this business someday is merged or sold out to other individuals, organizations or corporations, your information shall be provided to such potential buyers, including their agents and advisers, so far as we inform such a buyer in clear terms that your information must only be used for the purposes as stipulated in this privacy policy.
Other individuals with your consent
Your information may be transferred, accessed or utilized in part or whole when you had given such individuals your consent or directed us through an appropriate medium to provide such personal information to such individuals, organizations or corporations.
Why We Request Your Personal Information
We request your data because it is needed to process transactions, conduct delivery, sales of products and keep track and update on products and offers.
Communication
The data we collect is also very vital in the areas of communication, especially during transactions, as it helps both us and you keep in touch, especially during the process of purchase and delivery, while also enabling you to track the progress of your delivery.
General and Personal Data Security and Safety
We ensure your data security by deploying several measures of both organizational and technical approaches. These security and safety measures mitigate the risk of data loss, theft, malicious use of personal data, unauthorized access, disclosure, manipulation, alteration and other security breaches.
To achieve such reliable personal data security and safety, we deploy firewalls, data encryption with strong priority to physical data safety measures within our data centers and requirements for authorization enforcement in data access.
Cookies
We deploy cookies on our platform; as such, both we and our authorized affiliates utilize cookies and other such programs. Cookies are snippets of data that may be saved on your device for a brief amount of time, usually, for the period when your browser is active, other similar technologies may or may not be saved on your device.
Such cookies that may be active only when your browser is active on our portal or affiliate portal, such as session cookies, are active for a lesser time; however, some other cookies and technologies maybe be saved on your device for a longer period still we deploy adequate security measures to ensure that such temporal and persistent cookies and technologies are protected from unauthorized access.
We Deploy a unique ID means of identification through which we can maintain a secure system where only we and our authorized affiliates can access data collected through our cookies program and other such technologies.
Why We Deploy Cookies programs and other such Technologies.
They are vital to the technical aspect of our services as cookies, and other such technologies help us to enhance our services by enabling us to monitor error messages and load time.
They help improve the overall user experience and our platform’s user-friendliness by saving font size and other features of our platform for better user experience, speed and effectiveness.
They also help in ads serving as they enable us to decide on ads that may be relevant to you.
Scope of this Privacy Policy
The application of this privacy policy is restricted to the products and services offered by Ikenga Store and affiliates; it does not apply to entities where another privacy policy is in effect.
Alteration to this policy
This privacy policy is subject to future alterations by us; however, we maintain the intactness of your rights, which would not be minimized without your detailed consent. In the case of alteration to this privacy policy, we shall grant access to archived copies where you may review such changes.